Adventure * Service * Faith

Jenn Raley Miller, SPHR
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EDUCATION
Georgetown University Edmund A. Walsh School of Foreign Service, May 1998.
B.S. in Foreign Service. Major: International Politics. Concentration: USA in World Affairs.
GPA: 3.418. Language proficiency: Spanish.

FLACSO/Universidad de Buenos Aires, Fall 1996.
Semester Abroad.

PROFESSIONAL EXPERIENCE
2012-current. Human Resources Manager, RSF Social Finance, San Francisco CA.

DUTIES: Manage the activities of the HR department, including coordination of hiring processes and new staff orientation, benefits administration, and semi-monthly payroll.

2012. Interim Human Resources Manager, DotNetNuke Corporation, San Mateo CA.

DUTIES: Manage day-to-day human resources and payroll functions during incumbent’s maternity leave, including PTO administration, new hire on-boarding, separations, travel & expenses, etc.

2011-2012. Independent Organizational Design Consultant, McKesson via NorthHighland, San Francisco CA.

HIGHLIGHTS:
  • • Gathered data on client organization’s strengths and weaknesses via interviews and document review.
  • Created deliverable summarizing findings, problem statement, and recommendations.
  • 2011. Independent HR & Organizational Change Management Consultant, UPS via NorthHighland, Mahwah NJ.

    HIGHLIGHTS:
  • Created job families for a 4,000-employee IT organization.
  • Facilitated meetings with IT managers to validate and revise job family descriptions.
  • Provided project management and communications support.
  • 2011. Independent HR & Organizational Change Management Consultant, HBO via NorthHighland, New York City.

    HIGHLIGHTS:
  • Created descriptions for key roles on IT projects to align with new software development lifecycle.
  • Designed a measurement model for projects as well as for individual performance on projects.
  • Analyzed internal staffing current state to inform decisions regarding future needs.
  • Provided advice and guidance on approach to organizational change.
  • 2009-2010. Independent Non-Profit Consultant, do good Consulting, Champaign-Urbana IL.

    HIGHLIGHTS:
  • Guided organization through executive hiring process and change management during leadership transition.
  • Developed employee manuals for several clients.
  • Prepared and facilitated trainings for various groups, including physicians, executive boards, and conferences.
  • Facilitated client strategic planning process.
  • Performed staffing analysis for a small business.
  • Conducted market analysis to ascertain opportunities for local substance abuse and mental health organizations.
  • 2008-2009. Secretary for the Executive Board, Common Ground Food Co-Op, Urbana IL

    DUTIES: Take minutes during board meeting. Produce official meeting minutes.

    2008-2009. Independent Human Resources Consultant, DHS US-VISIT via NorthHighland, Washington DC area.

    HIGHLIGHTS:
  • Designed, documented, and implemented a process for on-boarding new employees.
  • Created a program guide for federal internship and student employment opportunities.
  • Created and managed a communications plan for a performance goal planning cycle, including writing copy for e-communications and posters.
  • Worked with senior staff to identify and address problems with management of contractor workforce.
  • 2007-2008. Manager of Human Resources and Administration, Washington Animal Rescue League, Washington DC.

    HIGHLIGHTS:
  • Overhauled employee policy manual, ensuring compliance with current laws and regulations.
  • Added EAP to employee benefits plan.
  • Advised management and staff through executive transition.
  • Successfully recruited 23 new hires in 2007.

    DUTIES: Develop and communicate policies; Facilitate employee relations and communication; Recruit candidates and orient new hires; Process payroll; Manage employee benefits and worker’s comp; Coordinate IT initiatives with vendors and volunteers; Coordinate general administrative aspects of organization, including phone system, printing, etc.

  • 2006-2007. Program Manager, Community Technology Centers' Network, Washington DC.

    HIGHLIGHTS:
  • Developed training curriculum and materials; presented trainings to non-profit staff and volunteers in various cities.
  • Wrote and disseminated marketing materials for new training and grant program.
  • Led collaborationto create self-assessment tool for community technology centers.

    DUTIES: Develop materials for new training and grant program, including marketing, curriculum, grant plan and review process; Coordinate training institutes in cities around the United States.

  • 2006. Human Resources Representative (temporary), Children's Physician Management Services, San Diego CA.

    HIGHLIGHTS:
  • Successfully filled 10+ staff positions at soon-to-open pediatrics office as well as openings at other offices.
  • Improved personnel file organizational system.

    DUTIES: Recruiting; Reorganize personnel file system; Research and make recommendations re: new ID badge system.

  • 2004-2006. Operations & Human Resources Assistant, San Diego County IHSS Public Authority, Chula Vista CA.

    HIGHLIGHTS:
  • Shared Human Resources Manager duties for 6 months during position vacancy.
  • Successfully recruited for 18 open positions over 18 months.
  • Trained staff on subjects such as wage and hour laws, equipment use best practices, and improving quality.
  • Created processes, systems, and policies related to HR, purchasing, and financial aspects of organization.

    DUTIES: Process payroll, manage benefits and workers comp, and assist with recruiting; Create and manage processes for day-to-day operations and special projects; Facilitate relations with IT vendor and provide basic tech support to staff.

  • 2002-2004. Co-founder/Director of Operations, Verami, Inc., Boston MA.

    HIGHLIGHTS:
  • Co-founded non-profit organization to provide services to nonimmigrants.
  • Led strategic planning process; wrote business plan, filed incorporation paperwork, and obtained 501(c)3 status.

    DUTIES: Write marketing material and proposals; Perform all administrative, financial, and technical tasks required by the organization; Meet regularly with Executive Director to provide support and program-related suggestions.

  • 2004. Interim Director of Young Adult Ministries, Newton Presbyterian Church, Newton MA.

    HIGHLIGHTS:
  • Fostered a sense of community and ownership among group of approx. 30 group members in their 20s and 30s.
  • Created “continuity binder” for lay members of Steering Committee, who serve staggered 2-year terms.
  • Wrote job description for permanent, part-time Director of Young Adult Ministries; began recruitment process.

    DUTIES: Act as liaison between church leadership and Young Adults group; Provide spiritual guidance and pastoral care; Support, advise, and cultivate group leaders; Oversee hiring process of permanent Director of Young Adult Ministries.

  • 2002-2005. Consultant/Owner, Logos Services, Watertown MA.

    HIGHLIGHTS:
  • Created or redesigned websites for small businesses and educational and non-profit organizations.
  • Self-managed 2-month to 18-month projects.

    DUTIES: Design websites and create interactive online systems; Provide technical support and advice to clients.

  • 2001-2002. Web Team Manager, WIDE World, Harvard University Graduate School of Education, Cambridge MA.

    HIGHLIGHTS:
  • Member of management team for online professional development project.
  • Contributed to strategic planning process to expand services.
  • Created policies and procedures for technical development, course registration, etc.

    DUTIES: Plan and prioritize web development projects and technical support needs; Manage team of three web developers.

  • 2000-2001. Web Developer, WIDE World, Harvard University Graduate School of Education, Cambridge MA.

    HIGHLIGHTS:
  • Designed interactive website to advertise, enroll, and teach learners in online courses.
  • Developed and supported online tools for use by instructors and teaching assistants.
  • Created systems and processes for enrollment and support of learners.

    DUTIES: Create, maintain, and improve interactive websites; Respond to e-mails from instructors and learners to make improvements and fix errors; Collaborate with other team members to improve processes.

  • 1999-2000. Senior Web Diva, Business Information Network, Alexandria VA.

    HIGHLIGHTS:
  • Began in 1999 as Junior Web Diva and advanced to Senior Web Diva within 1 year.
  • Quickly assimilated new skills, including e-mail server administration and ColdFusion programming.

    DUTIES: Work with clients to address website and e-mail needs; Design and optimize websites and graphics according to client specifications; Create interactive forms, databases, and page templates.

  • 1997-1999. Assistant to the Dean, Office of Student Financial Services, Georgetown University, Washington DC.

    HIGHLIGHTS:
  • Researched and implemented digital document imaging system.
  • Supervised work study students.

    DUTIES: Program in computer reporting language FOCUS to retrieve data for reports; Perform administrative functions to support dean of financial aid office; Manage day-to-day operations of office.

  • VOLUNTEER EXPERIENCE

    2010-2011. Missions Deacon, University Baptist Church, Champaign IL.

    DUTIES: Provide leadership regarding community service and international missions. Lead and manage student leaders to organize and coordinate service opportunities. Mentor student leaders to enhance communication.

    2007-2009. Ministry Team Leader, Young Professionals Ministry, Washington International Church, Washington DC.

    DUTIES: Lead team of 3-4 members to plan Bible studies, events, and service projects. Provide leadership to group of 15-20 people.

    2008. Ministry Team Member, Fellowship Team, Washington International Church, Washington DC.

    DUTIES: Plan special events. Spearhead communications plan for annual small group kickoff. Provide support to small group Bible study leaders.

    2007. Ministry Team Member, Discipleship Team, Washington International Church, Washington DC.

    DUTIES: Collaborate with 3-5 committee members to plan offerings for Adult Sunday School. Plan and teach Adult Sunday School classes on a rotating basis.

    2007-2008. Teacher, People Without Borders, Washington DC..

    DUTIES: Regularly teach 10-week Advanced English course.

    2003-2004. Webmaster/Communications Team Member, Mass for Clark, MA.

    DUTIES: Work with Communications Team to strategize volunteer mobilization and plan dissemination of information. Make daily updates to grassroots website. Craft and send blast e-mails.

    2002-2003. Steering Committee Member, Young Adults Ministry, Newton Presbyterian Church, Newton MA.

    DUTIES: Work with 3-4 committee members to plan events, service projects, and Bible studies. Provide leadership to group of 25-30 people.

    1999-2003. Communications Chair, Georgetown Theatre Alumni, Washington DC.

    DUTIES: Design and maintain interactive website for alumni organization. Spearhead communication and membership efforts. Participate in organizational strategy and event planning as member of executive board.

    1998-2000. Web Diva/Bookkeeper/Office Manager/Teacher, People Without Borders, Washington DC.

    DUTIES: Design and maintain website for small non-profit. Keep track of payables and receivables, and run monthly financial reports. Teach 7-week American Citizenship course.

    SPEAKING ENGAGEMENTS & WORKSHOPS

    • Illinois Association of Rehabilitation Facilities conference, Presenter, "Getting Off to a Good Start: Tips for New Executive Directors/CEOs"; Panel facilitator, "Leading as a Woman: Gender and Power in Human Services", October 2010.
    • Alliance for CME board meeting, "Executive Board Conflict of Interest", October 2010
    • Association of Professional Humane Educators conference, "Computers Don’t Bite: Cheap and easy ways to use technology in your personal and professional life", April 2010
    • National Association of Interpreters, Region IV Conference, "Want results? Build Relationships!" (Based on Five Dysfunctions of a Team by Patrick Lencioni), April 2010
    • Illinois Inclusive Women's Career Conference, Small Group Facilitator
    • Midwest Environmental Educators Conference, "Empowering Volunteers: Making the Most of Your Free Workforce", October 2009
    • CTCNet Connections for All Accessibility Institute, Accessibility and Organizational Self-Assessment, various cities, November 2006-January 2007

    SKILLS

    • SPHR-certified HR Generalist, including policy development and implementation, employee relations and progressive discipline, recruiting, terminations, payroll, employee benefits, and worker's compensation
    • Organizational change management and organizational development
    • Policy and procedure development and implementation
    • Process design and documentation
    • Public speaking, meeting facilitation, and training of individuals and groups
    • Communication planning, writing, and editing
    • Proficient in Spanish; some German
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    Jenn Raley Miller